Terms & Conditions
The terms and conditions detailed below apply to all bookings made with The Bankes Arms, Studland, whether via the hotel’s website or directly with the hotel.
Check-in any time after 3:00pm and before 10pm. If you are arriving after 10:00pm, please call the pub on 01929 450225 to arrange key handover.
Check-out time before 11:00am
ARRIVAL AT HOTEL
On arrival at The Bankes Arms please check in at the main bar where a member of our team team will welcome you and direct you to your room.
When you place your reservation online, you will be requested to provide payment card details. This payment card will be automatically charged the full amount of your stay within the 14 days prior to your booked date. No money will be taken immediately unless your booked date is less than 14 days away, in which case you will be automatically charged the full amount shortly following your booking confirmation.
It is therefore important that you use a payment card that will still be valid at the time of your stay. If your payment card details change, please inform us by phone (01929 450225) or email email@example.com. Your payment card details will be held confidentially on the secure server of Stripe, our payment processor partner, and not on the bankesarms.com web server.
When you have made your booking, you will receive confirmation and a booking reference via email. Please use the booking reference when contacting the Bankes Arms about your booking. If you notice any errors please contact us by phone (01929 450225) or email firstname.lastname@example.org. We can make changes to your booking (including name, card details and payment types) at no additional cost up to seven days prior to your stay.
To avoid any fraudulent transactions, bookings cannot be transferred without prior notice to the hotel and we can only allow check-in to a guest who booked the room online or via our reservations team.
All rates are inclusive of Service and VAT at the current rate.
There is a minimum two night stay at weekends during the High Season (from April 1st till October 31st). It is possible to book a single Saturday night during high season but this will be subject to an extra £80 surcharge.
CANCELLATIONS & REFUNDS
If you wish to cancel your booking(s), they will be subject to the following terms:
i) More than seven days notice – A full refund will be issued.
ii) Less than seven days notice – No refunds will be issued.
Should you be unable to make the first night of your booking, as long as you notify us more than seven days from that date, we will refund the first night of your stay. If you do not notify us with adequate notice, the full amount will be retained.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason without notifying us as above, forfeit any deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
The person making a booking must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. The person making the booking will be held responsible for cancellation, non-arrival and damages as set out within.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
Whist every effort will be made to carry out special requests, they cannot always be guaranteed.
Our hotel accepts well-behaved, controllable dogs. There is a one-off charge per dog for the duration of your stay. Note: Dogs are not allowed in the breakfast room but arrangements can be made for you to take breakfast in the bar if necessary.
Please note all public areas and bedrooms are all non smoking. This policy allows us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy. Should we believe that guests have been smoking in bedrooms or any other part of the hotel, a fine of £100 will be charged for a deep clean and they will also be asked to leave the premises.
We supply all guests with a pass valid only for the car park adjacent to the pub for the duration of their stay. The car park is used by the public and the Bankes Arms accepts no responsibility for any loss of or damage to vehicles in the car park. The pub is owned and run by the National Trust and they retain the right to refuse admission. The car park can become very full during the summer season and guests are reminded that their parking pass is only valid for the car park next to the pub.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay should be made in the first instance to the pub’s staff at the time of your stay so that it can be resolved at the time.
The pub is a 17th century listed building and as such it has no elevator. However, the stairways are reasonably wide and not too steep. Floors in the pub are stone and whilst uneven in places are relatively flat. Both entrances have a slight step in and out. We have a wheelchair-accessible toilet on the ground floor of the pub.
The garden opposite the pub can be accessed on the flat from the road (there is a slight incline into the entrance). The car park is not owned by the pub and guests are free to use it at their own risk. The car park is fairly flat but the ground can be uneven and slippery when wet.
PERSONAL DETAILS & PRIVACY
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.